// Contact us

Contact us

Whether you need help using SignalDig or want to start a conversation with our team, choose the right path below.

Support request

Get product support

For account, access or product issues, open a tracked request and include enough context for us to investigate.

Response < 24h · EN / 中文

Direct email

For partnerships, media enquiries or anything outside product support, start a conversation by email.

Response 2-3 days · EN / 中文

Common questions — your answer might already be here.

How do I earn credits?

Submit high-quality bug reports (20-100 credits), refer users, or connect MCP and run verified research tasks.

Where can I see my usage?

Account → Credits shows your balance, pending credits, and full activity history with timestamps.

How do refunds work?

Credits spent on failed or incomplete API calls are automatically returned. Contact support for manual refund requests.

What data sources are supported?

Google (search demand, SERP, Trends), X, Reddit, Zhihu, Xiaohongshu, LinkedIn, and WeChat Official Accounts.